Maintenance Services
- Preventive maintenance: scheduled checks and cleaning of PCs, laptops, servers, and network devices.
- Corrective maintenance: troubleshooting and repairs when problems occur.
- Network & CCTV maintenance: keeping connectivity and security systems running normally.
- Updates & security: firmware updates, configuration, and basic vulnerability checks.
- IT asset inventory: device records that make refresh planning easier.
What We Check During Maintenance
| Device | What we check |
|---|---|
| PCs and laptops | Storage health, temperature, system updates, antivirus, and device cleanliness |
| Servers and NAS | Hard drive status, backup results, storage capacity, and system logs |
| Network | Switches, access points, firewall firmware, and cable condition |
| CCTV | Cameras, stored recordings, and NVR storage capacity |
| UPS | Battery condition and the load of protected equipment |
Signs Your Office Needs a Maintenance Contract
- The same problems keep coming back and only get temporary fixes.
- Nobody knows when the last successful backup was.
- Devices are rarely updated and there is no inventory record.
- Employees often wait a long time when devices or the network have problems.
- The office has no IT staff, or the in-house IT staff are overwhelmed.
For a full discussion of scope and contract models, read our article on IT support services for companies.
Engagement Models
| Model | Best for |
|---|---|
| On-call | Companies with occasional needs, billed per visit or per job. |
| Scheduled maintenance contract | Companies that want routine maintenance and priority response. |
| Project support | Assistance with office relocations, new branches, or system migrations. |
The scope and visit schedule are tailored to the number of devices and your company's needs.
Getting Started with Maintenance
- Initial check: condition of devices, network, and IT asset inventory.
- Proposed scope and schedule: devices covered, visit frequency, and how to report issues.
- Service agreement: scope and fees put in writing.
- Visits and support: scheduled maintenance and issue handling when needed.
- Reports and review: every job is recorded, along with device refresh recommendations.
If you need a technician to come directly to your office, see our onsite IT support Jakarta page.
FAQ IT Maintenance & Support
Can you maintain devices that were not purchased from Techarg?
Yes. We can support equipment you already own after an initial check of its condition.
What are the advantages of a maintenance contract over on-call service?
With a contract, maintenance is scheduled so problems can be prevented early, costs are easier to predict, and your requests get priority handling.
How often are maintenance visits?
It depends on the number of devices and your office's needs, for example monthly or quarterly. The schedule is agreed at the start of the contract.
Can issues be handled remotely?
Yes. Software, account, and configuration issues can often be resolved remotely. A technician comes on site for work that requires a physical presence.