When Does Your Office Need Onsite IT Support?
Some IT problems can be solved remotely, but many need a technician on site:
- Network down or slow because of faulty cabling, switches or access points.
- PC or laptop won't start, runs slowly, or needs a component replaced.
- Printer not detected on the network or jams frequently.
- Meeting room equipment won't connect right before a presentation or video conference.
- CCTV is down or recordings are not being saved.
- New device setup for new employees or additional workstations.
- Routine checks of the server room, UPS and rack.
Work We Handle
| Area | Example tasks |
|---|---|
| PCs and laptops | Troubleshooting, software installation, cleaning, component replacement |
| Network | Checking cabling, switches, WiFi and firewall |
| Printers and office equipment | Network printer setup, scanners and presentation equipment |
| Security | Checking CCTV, NVR and access control |
| Server room | Checking servers, NAS, UPS and cable management |
| Inventory | Recording devices, licenses and warranty periods |
Service Options
Per call. A technician comes when you need one. Suitable for small offices with infrequent issues.
Maintenance contract. Scheduled routine visits for upkeep, plus priority handling of issues. Suitable for companies that want more predictable IT costs and to prevent problems early. See our IT maintenance and support service for details.
Project support. Assistance with office moves, new branches, or large-scale device replacements.
We compare these engagement models in our article on IT support services for companies.
How It Works
- Report the issue via WhatsApp, phone or email, with a photo or a short description.
- Initial check: we try to help remotely where possible.
- Technician visit: if a visit is needed, we confirm the schedule with you.
- Repair and report: the work is documented, including replaced components and prevention advice.
More Than Just Repairs
Because we also handle network installation, CCTV and hardware procurement, our technicians understand your office systems as a whole. When a problem keeps coming back, we trace it to the root cause and recommend a long-term fix, not just a temporary one.
Onsite IT Support FAQ
Which areas do you cover for onsite IT support?
We serve Jakarta and Greater Jakarta (Jabodetabek) on a regular basis. For locations outside that area, we schedule visits with you based on the project's needs.
Can we call a technician without a contract?
Yes. You can use our service on a per-call basis. For offices that need help often, a maintenance contract is usually more cost-effective and comes with priority handling.
What can an onsite technician handle?
PCs and laptops, wired and WiFi networks, printers, meeting room equipment, CCTV, and server room checks. If a component needs replacing, we explain the options and costs first.
Do you also offer remote support?
Yes. Software, account and configuration issues can often be resolved remotely, so a technician only visits for work that actually requires being on site.
Can your technicians work on devices not purchased from Techarg?
Yes. We support the devices you already own after an initial check of their condition.